Animal Exhibit Policies & Terms of Service

 

Christina’s Reptiles & Other Critters (CROC) exhibit events feature live animals and allow public interaction with many different species. While we make our best effort to protect the public from unnecessary risks, we cannot always predict how live animals will react in different situations. This is why we use safety protocols and appropriate handling techniques to reduce the risks to our best ability.

By requesting a visit by CROC you understand that there are risks and are aware that injuries or damages may occur from interaction with live animals. These risks may include but are not limited to: bites, scratches, contact with animal feces and urine, damage to clothing or furniture, exposure to bacteria or parasites, and potential allergic reactions.  We make every reasonable effort to prevent incidents and ask for the public’s cooperation in maintaining a safe environment for attendees.

 

To ensure a safe and enjoyable event for all participants, Christina’s Reptiles & Other Critters (CROC) requests hosts and audience attendees adhere to the following rules:

 

1. CROC will be responsible for the animals, but YOU are responsible for your guests. Participants must obey all rules communicated by the presenter, must be respectful of the animals, and may not engage in any unruly or disruptive behavior that could jeopardize the safety of the animals, the presenter, or other audience participants.

2. Client pets and personal animals (dogs, cats, farm animals etc.) are NOT allowed to interact with exhibit animals to ensure their health and safety. *If an audience participant is accompanied by a legal Service Animal, special accommodation may be made to ensure animal safety.

3. We reserve the right to request that any audience members with known allergies or sensitivities refrain from interacting with species that could pose a heightened risk of incident.

4. Participants who display disruptive behavior, harass or cause risk to the animals, or fail to follow the rules may be asked to leave.

5. If the conditions of the event pose an unnecessary risk to animal or human safety (such as uncontrollable audience participants, bad weather, unsafe construction, human health hazards, excess stress or trauma to the animals) CROC reserves the right to discontinue the exhibit and remove the animals from the area immediately.

 

General Polices

Christina’s Reptiles & Other Critters (CROC) is an independent animal exhibitor which operates within the states of Vermont and New Hampshire. We are permitted for exhibition and possession of controlled species within Vermont and New Hampshire on a case-by-case basis. CROC maintains personal liability insurance for these activities, and a certificate of insurance can be obtained on request.

 

By paying for any services or products from Christina’s Reptiles & Other Critters you agree to the following conditions.
 

Personal Data
CROC does not sell or publish customer information; however, we may be required to submit certain customer details to appropriate authorities (such as the Department of Agriculture, National Poultry Improvement Plan, or the Wildlife Department) for animal disease and health tracking. We maintain the right to report animal cruelty or illegal activity. Client refusal to provide accurate information may result in cancellation of sale or exhibit program.

Poultry Sales & Exhibits
CROC maintains a NH state inspected and NPIP (National Poultry Improvement Plan) certified facility under the farm name “Flustered Clucks”. Live birds, eggs, or other poultry products are sold and transferred within Vermont and New Hampshire under the applicable rules as governed by the Department of Agriculture. These rules can vary based on species and region. We are required to collect the name and physical address of buyers for all live birds and hatching egg sales to be reported to the NPIP database. CROC reserves the right to refuse animal sales for any reason to protect animal welfare and public safety.

General Sales
All other items and products are sold “as is” and all sales are final unless otherwise required by law. Items sold through third-party online storefronts or retailers (including our Spreadshop store) are fulfilled and managed by that retailer, not CROC. Pricing, availability, shipping, and all returns, exchanges, or refunds are subject to the retailer’s policies and must be handled directly through the retailer.
 

Billing

Rates are determined based on the needs of the event location or service and are subject to change. All services are billed at an agreed upon rate prior to rendering payment.
For exhibit events, a travel fee will be charged based on current universal mileage rates and are billed per mile one-way from the CROC animal care facility to the exhibit venue.

 

Cancellations

CROC reserves the right to cancel an exhibit for any reason. If payment has been made prior to the scheduled event date and the event is cancelled CROC may issue a refund or credit for a future event. A host may cancel an event at any time prior to 24hrs of the scheduled event to be eligible for a refund. If a host fails to notify CROC of cancellation prior to CROC’s arrival to the venue, the host will still be required to pay at minimum the travel fee for the event.
If an event must be stopped after it has already begun no refunds will be offered.

 

Payment
An invoice will be provided to the event host not less than 14 days prior to the scheduled event. Payment is due no later than the day of the scheduled event and can be paid by cash, business check, Paypal, Venmo, or credit card via direct billing. Personal checks are accepted on a case-by-case basis.

 

Checks must be written out to Christina Swaan, or CROC to be accepted for deposit.
Returned checks or insufficient funds transfers may result in cancellation of the scheduled event, and additional fees may be applicable.

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For questions related to our policies, sales, or event progams - please email me at crocnhvt@gmail.com

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